Cancellation Policy

Our booking and cancellation policy is as follows: If you cancel your appointment with less than 48 hours' notice, a cancellation charge will be applied to your account. This cancellation fee is based on the fees paid to book your appointment. You will lose the fees paid to book the appointment, and they must be paid again to rebook this appointment. If you are going to be late for an appointment, please call us as soon as you know. If we can still make the appointment work then we shall endeavour to do so; if not, your appointment will be rearranged and a cancellation fee will apply. If we cancel your appointment If for any reason we need to cancel or rearrange your appointment, we will aim to give you the same amount of notice. To cancel or amend an appointment please call 0208 993 2233 or message us via WhatsApp on 07787 814 064. Any appeals about missed or cancelled appointment decisions by a patient should be made in writing/email to Patricia Eales, the practice manager, at acton@perfectsmile-dental.com. Please confirm that you have read and agree to our cancellation policy by ticking the box below and signing your name.